Underage Gambling Policy

Grande Prairie Casino is for adults 19 and up. No exceptions. This page covers how we confirm age, how we respond if a minor gets through, and how families can keep young people away from gambling sites.

Who can play here?

Adults. Adults only. To open an account, deposit or bet with us, you must be 19 or older.

Our games, promotions and Grande Prairie Rewards are built for grown-ups. Neither our site nor our marketing is designed to attract young people, and we never knowingly let anyone under 19 onto our tables.

Sign-ups are available only where the law in your area permits them, and our age, ID and anti-money laundering checks meet Canadian standards.

How do you confirm a player's age?

Saying you are 19 is not enough. We check.

1. Every player signs up with a full name, a home address and a date of birth.
2. Before any deposit, we run electronic checks on those details and confirm where the player is connecting from.
3. If our electronic age check can't confirm your details, we'll request government-issued photo ID, such as your passport or driver's licence.
4. The name on each payment method must match the name on the account, and we check it.
5. We repeat checks whenever something looks wrong, such as a change in details, activity that does not fit the account or a tip from a third party.

No verification, no deposit. That rule does not bend.

What happens if you find a minor using an account?

We act at once.

• The account is locked immediately and then closed.
• Every bet the minor placed is void, and any winnings are forfeited.
• Ownership confirmed? Any deposits are returned straight to the original payment method.
• All marketing to the account stops.

If an adult opened the account and let a minor play on it, the adult has broken our Terms & Conditions. We will close that account and may refuse any future account from the same person.

If the facts point to fraud or to someone else's identity or card being misused, we may report the case to the appropriate Canadian authorities.

What parental controls and filters can I use at home?

Our checks are strong. Controls at home add another layer.

• Blocking software: Gamban and GamBlock block access to gambling sites and apps across the devices where they are installed.
• Device settings: phones, tablets and computers have built-in parental controls that restrict apps, websites and purchases on a child's profile.
• Home network filters: many routers and internet providers can filter gambling content for every device on your Wi-Fi.
• App store restrictions: age limits on app downloads stop casino apps from being installed on a young person's device.

None of these tools is perfect alone. Used together, they make it much harder for a curious teen to land on a gambling site.

How can I protect young people on a family device?

A laptop on the kitchen table or a tablet passed around the couch can open the door to an adult account. A few habits keep it shut:

• Log out of your casino account every time you finish.
• Never allow your browser to store your casino password.
• Set up separate user profiles for adults and young people.
• Lock your screen with a PIN or password young people do not know.
• Keep bank cards out of reach and do not store card details in your browser.
• Talk openly with teens about gambling and why it is for adults.

If you think a young person may already be gambling, free support is available. Our Play Responsibly page lists organisations that can help families, including 211 Alberta.

How do I report a suspected underage player?

Think a person under 19 is playing on an account with us? Email help@grandeprairiecasino.app. Tell us what you know, such as the name or email address tied to the account. Every detail you share helps us check the account.

Every report is taken seriously and handled in confidence. We will investigate and act on what we find. Our Privacy Notice explains how we treat the information you send us.