Terms & Conditions

These terms set out the house rules at Grande Prairie Casino. By opening an account or betting, you accept them, and in return we commit to running our side of the floor fairly and openly.

What do I accept by signing up?

Register, deposit or play any game and you agree to these terms in full. They are the agreement between you and Grande Prairie Casino.

These terms sit next to our Promotion Terms, Privacy Notice, Cookie Notice, Play Responsibly page, Verification and AML page and Underage Gambling Policy. Put together, they form the complete rulebook.

If these terms are not acceptable to you, please do not open an account or play.

What is not allowed here?

Bright lights, honest tables. The following will get an account blocked:

• Using bots, scripts or any software that plays for you or reads game data.
• Teaming up with other players to gain an edge, swap information or move money between accounts.
• Opening extra accounts, using someone else's identity or letting another person play on your account.
• Depositing money that is stolen, used without the owner's permission or linked to crime.
• Taking advantage of a bug, a pricing error or a game fault rather than reporting it to us.
• Abusing promotions, as defined in our Promotion Terms.

If we detect this kind of play, the bets involved may be voided, related winnings held or cancelled, and the account closed. When required by law, we share details with the appropriate authorities.

Can these terms change?

Yes. Laws change, games change and our rules change with them. Each time these terms are revised, the new version is posted here, dated with when it takes effect.

Rule change that hits your money or account? You'll get an email or a notice at your next sign-in. Keep playing after the new version goes live and you're agreeing to it. Don't agree? Step away from the tables and withdraw what's left in your account.

Deposits and withdrawals: how do they work?

Every balance, stake and win shows in Canadian dollars (CAD). Money in, money out: no casino fees.

Ways to deposit

• Interac e-Transfer
• Mastercard
• American Express
• Payz (ecoPayz)
• Bank Wire / Transfer

The minimum deposit is C$5.

Ways to withdraw

• Interac e-Transfer
• Payz (ecoPayz)
• Bank Wire / Transfer

Withdrawals start at C$20 and top out at C$20 000 per month. Most methods pay out within 1 to 4 hours. Bank wire can take up to 12 hours.

Every payment method you use has to be in your own name. Whenever we can, winnings return to a method you've already used. Identity and geolocation are checked before any deposit, and withdrawals may bring extra checks. Our Verification and AML page has the details.

How far does our liability go?

We work hard to keep the lights burning, but no site can guarantee it will never go dark. We are not liable for losses caused by events outside our control, such as internet outages, power cuts, faults on your device or trouble on a third party payment network.

We are not responsible for indirect losses, lost profits or missed chances to win. If a fault is ours, our liability goes no higher than the value of the affected bet or transaction.

None of this removes any protection that Canadian law says cannot be excluded.

How do I file a complaint?

Email help@grandeprairiecasino.app. Give your username, the date and time the issue hit, the game or payment it relates to, plus a short summary. Screenshots? Attach them.

Every complaint is handled by a member of our team, who examines the game and account records and emails you the outcome along with the reasons for it. Should we need more detail, we will ask in the same email thread.

Email is our only support channel. That keeps a clear written record for both sides.

Who owns the content on this site?

The Grande Prairie Casino name and logo, the design of this site, its text and its graphics belong to Grande Prairie Casino or are used under licence from their owners. Each game remains owned by the studio that created it.

Built for your personal play only. Copying it, reselling it, scraping it or reusing any portion takes our written permission.

Where do the bonus rules live?

Every offer, including our welcome package and Grande Prairie Rewards, follows our Promotion Terms. Read that page before you opt in to anything. If the Promotion Terms and these terms ever clash on a bonus question, the Promotion Terms win.

How are game results decided?

Slots and other digital games settle every outcome with a random number generator (RNG). Each spin or hand stands alone and is not shaped by earlier results.

Live games are run by real dealers on camera. The result is what happens at the table, as recorded by the game provider.

Rules and payouts for every title sit in its information screen. Check them before you play.

What happens if a game malfunctions?

Any malfunction cancels all pays and plays. When a game, server or connection fails, every bet affected by the fault is voided and the stake is returned to your balance. A display error can never produce a win that the game did not actually generate.

Which law applies?

The laws of Canada and of the place where you play govern these terms. If a dispute can't be settled through our complaints process, it goes before the courts with jurisdiction under those laws.

Accounts open only where local law allows it. Canadian rules on age limits, ID verification and anti-money laundering guide every move we make.

Who can play?

• Play is for ages 19 and up only.
• You must be located in Canada when you play.
• Local law where you are must allow online casino gaming.

We check age and location before any deposit clears. Accounts opened by anyone under 19 are closed and dealt with under our Underage Gambling Policy.

How many accounts can I open?

One per person. No exceptions.

Opening an account? Give us your real full name, your date of birth, your home address and an email you actually use. Keep these details current if anything changes. Pick a tough password and keep it to yourself: all activity on your account is your responsibility.

Duplicate accounts are closed. Bets and promotions on them can be voided.

How do I reach you?

By email, always. Pick the inbox that fits:

• Got an account or payment question? Email help@grandeprairiecasino.app.
• help@grandeprairiecasino.app for complaints.
• help@grandeprairiecasino.app for privacy and everything else.